Refund and Returns Policy

 

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Here’s a refined version of your Returns & Refunds Policy for clarity and professionalism:

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Dragon Group – Returns & Refunds Policy

We offer returns and refunds in the following cases:

✅ Size or Color Exchange – If you need a different size or color.
✅ Item Exchange – If the item does not suit you and you wish to exchange it for another product.

Return & Refund Process

📌 Notification Period: You must inform us within 2 days of receiving the item.
📌 Completion Time: The return and refund process must be completed within 5 days of receiving the item.

Steps to Return an Item

1️⃣ Send Photos for Confirmation

• First, send clear photos of the item to our WhatsApp: 075 7430 466.
• Wait for confirmation from our team before proceeding with the return.

2️⃣ Send the Item via Sri Lanka Post (Logistics Post Option)

• Mail the item to our provided address using the Logistics Post option from the Sri Lanka Post Office.
• Ensure the item is in original condition (undamaged) and include the original envelope & bill from the parcel.

3️⃣ Send the Post Office Invoice

• After mailing, send a photo of the post office invoice to our WhatsApp.
• A sales assistant will contact you to confirm the return.

4️⃣ Receive Your Exchange

• Once confirmed, we will process and deliver your exchanged item within 3-4 days.

⚠️ Important Notice:

• Returns & refunds are only processed through the above method.
• We do not offer returns or refunds through any other means.

For any inquiries, contact us via WhatsApp: 075 7430 466.

📦 Dragon Group – Customer Satisfaction, Guaranteed!

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Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

When a customer wants to return the items, he should ship the items he has by post to our address provided by us and send us the tracking number provided by the postal service, and we will refund him on the same day as soon as the customer gives us the tracking number. One will be credited to his bank account.

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

 

Gifts

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping returns

 

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

 

Contact us at {email} for questions related to refunds and returns.