Online Shopping
In order to ensure that you have
the ultimate Dragon Group shopping experience, our list of Frequently
Asked Questions is compiled with you in mind! If you have any queries
that are not answered here, please drop us an e-mail on
dragonestorelk@gmail.com. We will respond as soon as possible.

What will be my delivery cost?
Delivery cost varies depending on the ad you are in and the weight of the parcel.and it will be added to the total value of order.

How do I change or Cancel an order?
Once an order has been confirmed you can change/cancel only if it’s 2 days prior to
the delivery date. However, once you receive the item and wish to
exchange it – you must contact us and then we can arrange a exchange
process. For help, contact our customer service advisers who will assist
you with your request. Please read our Returns Policy for more
information.

Will I receive confirmation of my order?
Yes, you will be notified via e-mail and call.

What if my order is only partially delivered?
If
your order has only been partially delivered, this may be because other
items are being dispatched from a different location. However, if your
order is incomplete or damaged, or if can change or cancel your order.

You’r order didn’t arrive?
Every
standard order will take 4-5 working days to be delivered. If your
order has not arrived, please contact us immediately by phone or e-mail.

What if I have received incorrect or faulty goods?
We
are sorry that your delivery has not gone smoothly. Please read our
Return Policy to find out how to return the item to us. You can send a
complaint to customer care via email and then either you can get the
faulty products exchanged or refunded. However there are some products
that can’t be exchanged. Kindly refer to our Return & Refund policy
to know about the non-exchangeable products.

For any inquiries, Contact us on;
Tel: +94 767 200 891
Email: support@dresshere.shop